Frequently Asked Questions (FAQ)

1. What is Solivern?

Solivern is a company dedicated to providing high-quality electronic health products designed to enhance your overall well-being. Our products are carefully developed to support a healthy lifestyle but are not intended to diagnose, treat, or cure medical conditions.

2. Are Solivern products safe to use?

Yes, our products are developed with safety in mind and undergo rigorous quality checks. However, it's important to consult your healthcare provider before using any health-related product, especially if you have any pre-existing medical conditions.

3. How can I place an order?

You can browse and purchase our products directly on the Solivern website. Simply add the products to your cart and proceed to checkout using one of our secure payment options.

4. What payment methods are accepted?

We accept a variety of payment methods including major credit/debit cards, PayPal, and other secure payment options. All transactions are encrypted to ensure your payment information is protected.

5. What is your return policy?

We offer a 30-day return policy on all our products. If you're not satisfied with your purchase, you can return the product within 30 days in its original packaging and condition. Refunds will be processed after the product is received and inspected. Shipping costs for returns may apply unless the product is defective or the wrong item was sent.

6. How long does shipping take?

Shipping times depend on your location and the shipping method chosen at checkout. Typically, orders are processed and shipped within [insert shipping timeframe], and you can expect delivery within [insert expected delivery timeframe].

7. Do you offer international shipping?

Yes, Solivern offers international shipping to many countries. Shipping fees and delivery times may vary depending on the destination. You can check the shipping options at checkout for more details.

8. How can I track my order?

Once your order has been shipped, you will receive a tracking number via email. You can use this number to track your order through our website or the carrier’s website.

9. Can I cancel or modify my order after it’s been placed?

If your order has not yet been processed or shipped, you may be able to cancel or modify it. Please contact our customer service team as soon as possible with your order details to check if changes can be made.

10. How can I contact customer support?

You can reach out to our customer support team via email at [insert email address] or by calling [insert phone number]. We're here to help with any questions or concerns you may have.

11. Do your products come with instructions?

Yes, all Solivern products come with detailed instructions to ensure proper and safe use. If you need further assistance, you can also find product guides on our website or contact customer support.

12. Are your products covered by a warranty?

We do not offer a warranty but provide a 30-day return policy. If you encounter any issues within this period, please contact us for assistance with returns or exchanges.